Order support

Shipping & returns

KAIVAA is currently an enquiry and marketplace-redirect storefront. It does not take payments or create direct online orders.

Marketplace purchases

Shipping, cancellation, return, exchange, and refund terms are governed by the marketplace where your order is completed. Review those terms before paying and contact the marketplace for order-specific support.

Direct and bulk enquiries

For a direct or bulk enquiry, KAIVAA will confirm availability, dispatch estimate, delivery method, and any applicable return terms before you place the order outside this website.

Damaged or incorrect items

Contact the seller shown on your invoice as soon as possible and keep the packaging, invoice, and clear photographs of the item.